Fancy Win Terms and Conditions

01 Introduction

Welcome to Fancy Win, an online betting and gaming platform operated for players in Bangladesh. These Terms and Conditions ("Terms") apply to all use of the Fancy Win website, mobile application and any related services. By creating a Fancy Win account, you confirm that you have read these Terms in full and agree to be bound by them.

Fancy Win is committed to providing a fair, transparent and enjoyable experience for every player. These Terms are written in plain language so that every Bangladesh player can understand their rights and responsibilities without needing a legal background. If anything is unclear, our support team is available 24/7 to explain any section.

References to "Fancy Win", "we", "us" or "our" throughout these Terms refer to the Fancy Win platform and its operators. References to "you", "player" or "user" refer to any person who accesses or uses the Fancy Win platform.

02 Eligibility

To register and use a Fancy Win account, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of Bangladesh or otherwise legally permitted to access online betting services.
• You must not be a current employee, contractor or close family member of a Fancy Win employee.
• You must not have a previously closed or suspended Fancy Win account unless you have received written permission to re-register.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

03 Account Registration

Each person may hold only one Fancy Win account. Creating multiple accounts — whether under the same name, different names or using different devices — is strictly prohibited and will result in all associated accounts being closed.

When registering your Fancy Win account, you must provide accurate and complete information including your full name, date of birth, mobile number and preferred payment method. You are responsible for keeping your account information up to date. If your mobile number or payment details change, update them in your account settings promptly.

You are responsible for keeping your Fancy Win account credentials secure. Do not share your password with anyone. Fancy Win will never ask for your password via email, SMS or live chat. If you suspect your account has been accessed without your permission, contact our support team immediately and change your password.

04 Deposits and Payments

Fancy Win accepts deposits via bKash, Nagad and Rocket. All deposits are processed in Bangladeshi Taka (BDT). There is no currency conversion fee. Deposits are credited to your Fancy Win account balance immediately upon confirmation from the payment provider.

Minimum and maximum deposit amounts are displayed on the deposit page within your account. These limits may vary depending on the payment method selected and may be updated from time to time. Fancy Win will notify players of any significant changes to deposit limits.

• All deposits must be made from a payment account registered in your own name.
• Deposits made from third-party accounts will be returned and the associated Fancy Win account may be suspended pending investigation.
• Fancy Win does not charge a fee for deposits, but your mobile payment provider may apply their own transaction charges.
• If a deposit does not appear in your Fancy Win balance within 15 minutes, contact support with your transaction reference number.

05 Withdrawals

Withdrawals from your Fancy Win account are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and protect all players on the platform. Withdrawals to bKash, Nagad and Rocket are typically processed within minutes during normal operating hours.

Before your first withdrawal, Fancy Win may require you to complete identity verification. This is a standard process that involves submitting a copy of a government-issued ID. Verification is usually completed within a few hours. Once verified, future withdrawals proceed without additional documentation for standard amounts.

• Withdrawals are only available for funds that have cleared the wagering requirements of any active bonus.
• Fancy Win reserves the right to request additional verification for large withdrawal amounts.
• Withdrawals will not be processed to accounts other than those registered in your name.
• If a withdrawal is delayed beyond the stated processing time, contact support with your withdrawal reference number.
• Fancy Win does not charge a withdrawal fee. Any charges applied by your payment provider are outside our control.

06 Bonuses and Promotions

Fancy Win offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the time the bonus is offered. General bonus rules that apply across all Fancy Win promotions are set out below.

• Bonuses must be claimed within the validity period stated in the promotion details.
• Each bonus has a wagering requirement — the number of times the bonus amount must be bet before it can be withdrawn. This requirement is always stated clearly before you accept a bonus.
• Wagering requirements must be met within the time limit specified for each bonus. Bonuses that expire before wagering is complete will be removed from your account.
• Only one welcome bonus is available per player, per household and per device.
• Fancy Win reserves the right to withdraw a bonus if there is evidence of bonus abuse, including but not limited to placing low-risk bets to clear wagering requirements.
• Bonuses cannot be transferred between accounts or exchanged for cash before wagering requirements are met.
• In the event of a dispute about a bonus, the terms stated at the time the bonus was issued will apply.

07 Betting Rules

All sports bets placed on Fancy Win are subject to the specific rules for each sport and market. General betting rules that apply across all Fancy Win sports markets are as follows:

• Bets are accepted at the odds displayed at the time the bet is confirmed. Odds may change before confirmation — the final odds shown on your betslip are the odds that apply.
• Once a bet is confirmed, it cannot be cancelled or amended unless Fancy Win offers a cash-out option for that market and you choose to use it.
• Fancy Win reserves the right to void bets in the event of obvious pricing errors. In such cases, the stake will be returned to your account.
• Bets on events that are abandoned or postponed will be settled according to the specific rules for that sport, which are available in the help section of the platform.
• Maximum bet limits apply to certain markets. These limits are displayed on the betslip before you confirm your bet.
• Fancy Win reserves the right to limit or restrict betting on specific markets for individual accounts where unusual betting patterns are detected.

08 Casino Games

All casino games available on Fancy Win — including slots, live dealer games, fishing games and specialty titles — use certified random number generators (RNG) or live dealer systems provided by licensed game suppliers. The outcome of every game is determined fairly and cannot be influenced by Fancy Win or any player.

• Return-to-player (RTP) percentages for each game are available in the game information section.
• In the event of a technical fault during a game round, the round will be voided and the stake returned to your account.
• Game history is recorded and available in your account for review.
• Fancy Win is not responsible for losses resulting from a player's own decisions during gameplay.
• Certain games may be excluded from bonus wagering. Exclusions are listed in the relevant bonus terms.

09 Prohibited Conduct

The following activities are strictly prohibited on the Fancy Win platform. Engaging in any of these activities will result in account suspension and may result in forfeiture of balances:

• Creating more than one Fancy Win account.
• Providing false or misleading information during registration or verification.
• Using software, bots or automated systems to place bets or interact with the platform.
• Exploiting errors, glitches or pricing mistakes in any game or betting market.
• Colluding with other players to gain an unfair advantage in any game or market.
• Using a payment account that is not registered in your own name.
• Attempting to launder money or use Fancy Win for any illegal financial activity.
• Sharing your account credentials with another person or allowing another person to use your account.
• Engaging in abusive, threatening or offensive behaviour towards Fancy Win staff or other players.

10 Account Suspension and Closure

Fancy Win reserves the right to suspend or close any account that is found to be in breach of these Terms. In cases of suspected fraud or prohibited conduct, accounts may be suspended immediately pending investigation. Fancy Win will notify the account holder of a suspension and provide an opportunity to respond unless doing so would compromise the investigation.

Players may close their own Fancy Win account at any time by contacting support. Any remaining balance at the time of closure will be returned to your registered payment method, provided all wagering requirements have been met and no outstanding investigations are in progress.

• Accounts closed due to a breach of these Terms may have their balances forfeited.
• Accounts closed at the player's request retain their balance, which will be paid out within the standard withdrawal timeframe.
• Fancy Win may close accounts that have been inactive for an extended period. Players will be notified before any inactive account closure.

11 Responsible Gaming

Fancy Win is committed to promoting responsible gaming. Betting and gaming should be an enjoyable form of entertainment, not a source of financial stress. We provide a range of tools to help players manage their activity on the platform.

• Deposit Limits: Set daily, weekly or monthly deposit caps in your account settings. Limits take effect immediately and can only be reduced without a waiting period.
• Cooling-Off Periods: Pause your account for 24 hours, 7 days or 30 days. During this period, you cannot deposit or place bets.
• Self-Exclusion: Permanently or temporarily close your account. Contact support to activate self-exclusion. Fancy Win will not send promotional communications to self-excluded players.
• Reality Checks: Set session time reminders to keep track of how long you have been playing.

If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for more information and support resources.

12 Privacy

Fancy Win collects and processes personal data in accordance with our Privacy Policy. By registering a Fancy Win account, you consent to the collection and use of your personal information as described in that policy. We do not sell your personal data to third parties. Your information is used solely for the purposes of operating your account, processing payments and complying with legal obligations.

For full details of how Fancy Win handles your personal data, please read our Privacy Policy.

13 Limitation of Liability

Fancy Win provides the platform on an "as available" basis. While we work hard to maintain uptime and reliability, we cannot guarantee uninterrupted access to the platform at all times. Fancy Win is not liable for losses resulting from platform downtime, technical faults or circumstances outside our reasonable control.

• Fancy Win is not responsible for losses resulting from a player's own betting or gaming decisions.
• Fancy Win is not liable for any indirect, consequential or special losses arising from use of the platform.
• In the event of a technical error that results in an incorrect payout, Fancy Win reserves the right to correct the error and recover any overpayment.
• Our total liability to any player in connection with their use of the platform is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

14 Changes to These Terms

Fancy Win may update these Terms and Conditions from time to time. When we make significant changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. The updated Terms will always be available on this page with the date of the most recent revision clearly displayed.

Continued use of the Fancy Win platform after the effective date of any update constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you should close your account before the changes take effect.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need help with any aspect of your Fancy Win account, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your Fancy Win account dashboard.
• FAQ: Visit our FAQ page for answers to common questions.

We aim to respond to all email enquiries within 24 hours. Live chat responses are typically immediate during peak hours and within a few minutes at other times.