Fancy Win Privacy Policy

01 Introduction

Fancy Win is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how Fancy Win collects, uses, stores and protects personal information provided by players in Bangladesh and elsewhere. It also explains the rights you have in relation to your personal data and how to exercise them.

We understand that privacy is important to our players. When you register a Fancy Win account, deposit funds via bKash or Nagad, place a bet or contact our support team, you share personal information with us. We take that responsibility seriously and handle your data with care, transparency and respect.

This policy applies to all users of the Fancy Win platform, including registered account holders, visitors who browse without registering and anyone who contacts us through any channel. References to "Fancy Win", "we", "us" or "our" refer to the Fancy Win platform and its operators.

02 Data We Collect

Fancy Win collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a clear breakdown of what we collect and why.

03 How We Use Your Data

Fancy Win uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which we use your personal information are:

• Creating and managing your Fancy Win account, including verifying your identity and age.
• Processing deposits and withdrawals through bKash, Nagad and Rocket.
• Providing customer support and responding to your queries and complaints.
• Detecting and preventing fraud, money laundering, bonus abuse and other prohibited activities.
• Monitoring your account for responsible gaming purposes and applying any limits or restrictions you have requested.
• Sending you important account notifications such as security alerts, deposit confirmations and withdrawal updates.
• Sending promotional communications where you have opted in to receive them.
• Improving the Fancy Win platform based on how players use it.
• Complying with legal and regulatory obligations applicable to our operations.

04 Legal Basis for Processing

Fancy Win processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract Performance: Processing your data is necessary to provide the services you have signed up for — including account management, payments and game access.
• Legal Obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate Interests: We process certain data — such as technical and usage data — to protect the security of the platform, prevent fraud and improve our services. We always balance these interests against your privacy rights.
• Consent: Where we rely on your consent — for example, to send marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

Fancy Win does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

• Payment Processors: We share necessary transaction data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: We may share identity documents with third-party verification providers to confirm your age and identity as required by our operating obligations.
• Game Providers: Some game data is processed by the third-party studios that supply games to the Fancy Win platform. These providers receive only the data necessary to deliver the game experience.
• Fraud Prevention Services: We may share data with fraud detection and anti-money laundering service providers to protect the platform and all players.
• Legal Authorities: We will disclose personal data to law enforcement or regulatory authorities where required to do so by law or in response to a valid legal request.

06 Cookies and Tracking

Fancy Win uses cookies and similar tracking technologies on our website and mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences and understand how you use the platform.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Analytics Cookies: Help us understand how players navigate the platform so we can improve the experience. Data collected is aggregated and does not identify individual players.
• Preference Cookies: Remember your settings such as language preference and display options so you do not have to set them every time you visit.
• Marketing Cookies: Used only where you have consented to receive personalised promotions. You can withdraw consent at any time through your account settings.

07 Data Security

Fancy Win takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and Fancy Win servers is encrypted using TLS (Transport Layer Security).
• Personal data stored on our servers is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within Fancy Win is restricted to staff who need it to perform their job functions. All staff with data access are bound by confidentiality obligations.
• We conduct regular security reviews and vulnerability assessments of our platform infrastructure.
• In the event of a data breach that poses a risk to your rights, Fancy Win will notify affected players promptly and take immediate steps to contain the breach.

08 Data Retention

Fancy Win retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The general retention periods we apply are as follows:

• Account Data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction to comply with anti-money laundering regulations.
• Support Communications: Retained for up to 2 years from the date of the last communication to assist with any follow-up queries or disputes.
• Technical and Usage Data: Retained in aggregated or anonymised form for platform analytics. Individual-level technical data is deleted after 12 months.
• Marketing Consent Records: Retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When personal data is no longer required, Fancy Win deletes or anonymises it securely. We do not retain data indefinitely or beyond what is legally required.

09 Your Privacy Rights

As a Fancy Win player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request. We aim to respond within 30 days.

10 Children's Privacy

Fancy Win is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately and any personal data collected will be deleted, subject to any legal retention obligations.

If you believe that a minor has registered a Fancy Win account, please contact our support team immediately so we can investigate and take appropriate action.

11 Marketing Communications

Fancy Win sends promotional emails, SMS messages and in-app notifications to players who have opted in to receive them. These communications may include information about bonuses, new games, special promotions and platform updates.

• You can opt out of marketing communications at any time by updating your preferences in your account settings or by clicking the unsubscribe link in any marketing email.
• Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications and security alerts — these are sent regardless of your marketing preferences because they relate to your account.
• Fancy Win does not send marketing communications to players who have self-excluded or requested a cooling-off period.
• We do not share your contact details with third-party marketers.

12 Changes to This Privacy Policy

Fancy Win may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The updated Privacy Policy will always be available on this page with the date of the most recent revision clearly displayed at the top. We encourage you to review this page periodically. Continued use of the Fancy Win platform after the effective date of any update constitutes acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Fancy Win handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and aim to respond within 24 hours.

• Email: [email protected]
• Live Chat: Available directly within your Fancy Win account dashboard, 24 hours a day, 7 days a week.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments and privacy.

For formal privacy requests — such as data access, rectification or erasure — please email us with the subject line "Privacy Request" and include your registered mobile number so we can verify your identity.